Shipping policy
Shipping Policy
Last updated: August 20, 2026
Thank you for shopping with Walton All Around. We want you to know what to expect after placing your order. Please review the following information regarding production, shipping, and delivery.
Order Processing and Production
Many Walton All Around products are made to order through our production and fulfillment partners. Production begins after your order has been successfully submitted and processed.
Because production times vary by product, fulfillment location, order volume, and time of year, estimated processing times may vary. Production time is separate from shipping/transit time.
Once your order has shipped, you will receive shipping confirmation and tracking information when tracking is available.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on factors such as the products ordered, delivery destination, fulfillment location, and available shipping method.
Please review all shipping charges before completing your purchase.
Estimated Delivery
Any production, shipping, or delivery dates provided on our website, at checkout, or in order communications are estimates and are not guaranteed delivery dates.
Delivery times may be affected by carrier delays, severe weather, holidays, high order volumes, production delays, or other circumstances outside the reasonable control of Walton All Around.
If you are purchasing an item for a holiday, birthday, event, or other specific date, we recommend ordering well in advance.
Multiple Packages
Products within the same order may be produced or fulfilled at different facilities. As a result, an order containing multiple products may arrive in multiple shipments on different dates.
Receiving one package does not necessarily mean the remainder of your order has been lost or omitted.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.
If you discover an error in your shipping address, contact us immediately at support@waltonallaround.com. We will make a reasonable effort to assist you, but address changes cannot be guaranteed once an order has entered production or shipment.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
Tracking Information
Tracking information will be provided when available after an order ships. Tracking information may take some time to update after the shipping carrier receives the package.
Customers are encouraged to monitor tracking information for delivery updates.
Delayed Shipments
Occasional carrier or production delays can occur. If your order appears significantly delayed, please contact us at support@waltonallaround.com with your order number.
We will review the available tracking and fulfillment information and work with the applicable production partner or shipping carrier when appropriate.
Lost Packages
If tracking information indicates that a package may have been lost in transit, please contact us as soon as possible.
We will review the circumstances and, when appropriate, work with our fulfillment partner or shipping carrier to investigate the shipment and determine an appropriate resolution.
Packages Marked Delivered
If tracking shows that an order was delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and any location where the carrier may have safely left the package.
If the package still cannot be located, contact us at support@waltonallaround.com and we will review the situation with you.
A carrier's delivered status does not automatically determine the outcome of a claim; delivery issues will be reviewed based on the circumstances and applicable carrier or fulfillment information.
Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or incorrect due to a production or fulfillment issue, please contact us as soon as possible at support@waltonallaround.com.
Include your order number, a description of the issue, and clear photographs of the product. Photographs of the packaging may also be requested.
We will review the issue and, when applicable, work with our production or fulfillment partner to pursue an appropriate resolution.
Please see our Return and Refund Policy for additional information.
International Shipping
International shipping availability, when offered, will be displayed at checkout. International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are the responsibility of the recipient and are not controlled by Walton All Around.
International delivery times may also be affected by customs processing.
Contact Us
For questions regarding shipping or an existing order, please contact:
Walton All Around
support@waltonallaround.com